CHÍNH SÁCH VẬN CHUYỂN HÀNG HÓA

A / Shipping Policy
Scentuals has delivery service nationwide, applies to customers who buy products on the website, fanpage and phone call, not apply to customers who buy directly at stores and agents.

Orders will be delivered to the customer's address provided through the intermediary shipping company.
Time is 2-3 days for downtown Ho Chi Minh City, 3-10 days for other provinces and suburbs, districts, communes, towns ... (excluding Saturday, Sunday and holidays ceremony)

Delivery times may be changed if requested by the customer and Scentuals proactively changes in the event of natural disasters or other special events.
Your order will be delivered a maximum of 2 times. In case the first delivery fails, there will be a contact person to arrange a second delivery schedule with you, in case still unable to contact or not receive any feedback from you. Customer, the order will no longer be valid.

To check the information or status of your order, please inbox the fanpage or call the hotline, providing your name and phone number to be checked.

Please check the goods before signing the receipt, Scentuals will not be responsible for external goods errors (dented, broken ...) when customers do not check carefully before receiving goods.

When the goods are delivered to you, please confirm with the delivery staff and check the correct quantity and type of goods delivered. Please keep the shipping receipt and the purchase invoice for checking.

B / Delivery Fee: according to the price provided by the 3rd party shipping.

Inner Ho Chi Minh City: Free shipping for orders from 500,000 VND. For orders of less than VND 500,000, the shipping fee is VND 12,000 / order.

Other regions + Outside the province: free of charge for orders from 3,000,000 VND (not applicable to foreign orders). For orders below 3,000,000 VND, customers will be charged 39,000 VND / 1 order.

Apply the promotion code of the shipping unit (if available to enjoy the shipping preferences)